Q: When will I get my order?

A: All orders are processed by our office within 3 business days, and are shipped within 7 business days of processing. International orders can take over 7 days - 3 weeks to be delivered, your patience is greatly appreciated.

Q: What forms of payment do you accept?

A: We accept Mastercard, Visa, American Express and PayPal.

Q: Can I exchange or return an item I ordered?

A: All sales are final. Only exception is for damaged items through manufacturing or shipping. Defective and/or damaged merchandise due to shipping must be reported within 30 days of purchase or will no longer be accepted. Please notify by email (olliemerchstore@gmail.com) and send a photo of the damaged goods with a description of what is wrong. We will gladly replace goods.

Q: I have not received email confirmation for my order.

A: Please check your spam folder. Also, report as not spam for all future orders.

Q: What if I accidentally list an incorrect address as my shipping address?

A: Please email or call customer service immediately with “WRONG SHIPPING ADDRESS” as the subject. In the body of your email, please include your name and your “Order Number”.

Q: I want to order something, but it’s out of stock! When will you get more products in?

A: Check back for updated stock, or check social media for updates.

Q: My card was declined but I still was charged

A: The charge is a pending transaction and will fall off within 2-3 business days. Your Credit card company or bank will hold these funds for your own safety.

Q: I have multiple transactions on my bank statement.

A: Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your bank account in about 3 business days.

Any other questions or inquiries please contact us at olliemerchstore@gmail.com